Customer Service Agent Cargo Warehouse Job

Job Title: Customer Service Agent Cargo Warehouse

To ensure efficient and effective customer focused administration cargo services in compliance with SLA’s and customer expectations.

Detailed Description

• To ensure efficient & effective processing import / export documentation in compliance with company policies / procedures and customer expectations.
• To ensure safe secure operations and working environment to comply with relevant statutory and industry requirements.
• To protect and enhance revenue collection to comply with company policies and procedures.
• To effectively communicate relevant aspects of service delivery internally and externally to meet customer expectations.

Job Requirements

• O’ level ‘C’ grade minimum.
• Certification in relevant computer applications.
• Relevant industry certification – Dangerous goods, warehousing skills, cargo skills
• Experience delivering service in demanding consumer environment.

Additional Details

• Import/export cargo administration.
• SLA’s, policy & procedures.
• Key Performance Indicators.
• Customer service delivery reactions/responses.
• Compliance with SLA’s.

Competencies

• Integrity.
• Team player.
• Proactive/results orientated.
• Pleasant & presentable.
• Communications/intrapersonnal skills.
• Resilient
• Self motivated.

How to Apply

CVS to be sent to cvs@careerdirections.co.ke by 20th July 2015