Workforce and Resource Planning Analysts (Operations)

Workforce and Resource Planning Analysts (Operations)

Vacancy: Workforce and Resource Planning Analyst – Operations
2 Positions

Must have 3-4 years extensive experience

Must have strong excel reporting skills

Must have worked in environment where scheduling staff are planned against demand workloads
Must have workforce planning experience in large staffing environments

Must have experience in planning and managing real-time trend changes and optimization of schedules and demands

Must have experience in planning more than 500 employee demand schedules and multisite operations

Must have scheduled against demands, off days, leaves, training, demand and cost management

Must have worked in diverse fast moving and dynamic changing environment

Must have led teams and managed as an interface person to operations and provided direction to support business needs

Must have been part of reporting up to management level and executives to present planning and forecasting schedules

Must have experience in working with workforce management systems and IT systems in call center

Must have database experience

Must have technology or statistics education

Must be above age of 29

Must have vast experience in reporting on business performance of key kpis, staff, process, and service performance metrics and

Generated from our systems and converted into standard excel reports and done trend reporting over time etc.

How to Apply

eMail CV to: sophy@lincolneducationservices.com