United Nations Jobs in Uganda: ICT Assistant

UNDP Job Careers - ICT Assistant at United Nations Development Programme

Job Title ICT Assistant

Organization: United Nations Development Programme (UNDP)

Duty Station: Kampala, Uganda

Post Level: G6-ICS6

Reports to: ICT Associate

About UNDP:

The United Nations Development Programme (UNDP) is the United Nations’ global development network. UNDP advocates for change and connects countries to knowledge, experience and resources
to help people build a better life. The UNDP provides expert advice, training, grant support to developing countries including Uganda with increasing emphasis on assistance to the least developed countries.

Job Summary: The UNDP ICT Assistant will offer timely ICT and administrative support services to the ICT unit, including daily technical support to users of information management tools and technology infrastructure. The ICT Assistant promotes a client-oriented approach.

Key Duties and Responsibilities:

1. Supports implementation of ICT management systems and strategies, focusing on achievement of the following results:

· Ensure adherence and compliance with corporate information management and technology standards, guidelines and procedures for the CO technology environment.

· Render support to the use of Atlas (UNDP’s implementation of ERP) functionality for improved business results and improved client services.

· In charge of the provision of inputs to the CO administrative business processes mapping and implementation of the internal standard operating procedures (SOPs).

· Provision of inputs to preparation of results-oriented workplans.

2. Ensures effective functioning of the CO hardware and software packages, focusing on the achievement of the following results:

· In charge of the performance of specific technical functions, including changing of hardware electronic components (disks, memories, network wiring, power sources, etc.) and routine repairs.

· Support the installation of commercial and in-house developed software and related upgrades

· Render support in upgrading patch and anti-virus programs on a timely basis.

· Active monitoring of file server traffic, usage and performance on a frequent and regular basis.

· Technically support users in backing up and restoring their files, as well as in virus detection, removal and prevention.

3. Supports networks administration, focusing on achievement of the following results:

· Assistance in trouble-shooting and monitoring of network problems.

· Response to user needs and questions regarding network access.

· Support in backup and restoration procedures for local drives. Maintenance of backup logs. Assistance to organization of off-site storage of backups.

4. Provides administrative support, focusing on achievement of the following results:

· Maintenance of an up-to-date inventory of software and hardware.

· Ensure the maintenance of a library of ICT related reference materials.

· Maintenance of the inventory and stock of supplies and spare parts in cooperation with the Procurement Unit.

· In charge of the maintenance of the filing system ensuring safekeeping of confidential materials.

· Extraction of data from various sources.

· Research and retrieval of l data from internal and external sources; preparation of statistical charts, tables and reports as required.

· In charge of providing ICT support to key events.

5. Ensures facilitation of knowledge building and knowledge sharing in the CO, focusing on achievement of the following results:

· Ensure participation and assistance in the organization of training for the CO staff on ICT issues.

· Sound contributions to knowledge networks and communities of practice.

Qualifications, Skills and Experience:

· The ideal candidate for the United Nations Development Programme UNDP ICT Assistant should hold a degree in Computer Science or Information Technology or Information Management Systems with relevant certifications in hardware and software management and application, Microsoft Certified Professional (MCP) required.

· At least six years of relevant working experience, including network administration, support to management of hardware and software platforms, telecommunications facilities, knowledge of Windows-based packages/applications.

· Language and IT Skills: Fluency in the UN and national language of the duty station.

Personal Competencies:

Corporate Competencies:

· Demonstrates commitment to UNDP’s mission, vision and values

· Displays cultural, gender, religion, race, nationality and age sensitivity and adaptability

Functional Competencies:

Knowledge Management and Learning:

· Shares knowledge and experience and provides helpful advice to others in the office

· Ability to develop systems for structuring, codifying and providing access to information and knowledge

Development and Operational Effectiveness:

· Ability to provide basic IT support services

· Good knowledge of PC/LAN operating systems, Microsoft Windows, corporate ICT security and viral protection systems, ERP

· Ability to perform a variety of standard specialized and non-specialized tasks and work processes that are fully documented, researched, recorded and reported

· Ability to review a variety of data, identify and adjust discrepancies, identify and resolve operational problems

· Ability to perform work of confidential nature and handle a large volume of work

· Some experience in client support, such as, a Help Desk or User Support Unit,

· Ability to provide input to business processes re-engineering, elaboration and implementation of new systems

Leadership and Self-Management:

· Focuses on result for the client and responds positively to feedback

· Consistently approaches work with energy and a positive, constructive attitude

· Demonstrates openness to change and ability to manage complexity

UNDP is committed to achieving workforce diversity in terms of gender, nationality and culture. Individuals from minority groups, indigenous groups and persons with disabilities are equally encouraged to apply. All applications will be treated with the strictest confidence.

How to Apply:

All suitably qualified and interested candidates who so desire to join the United Nations Development Programme, UNDP, in the aforementioned capacity should endeavor to Apply Online by Clicking on the link below. Please further review job requirements and if competent Click Apply Now.

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Deadline: 22nd May 2015