Solar Company Customer Care Executive

Solar Company Customer Care Executive
March 21, 2015 Job Description
Job Title: Solar Company Customer Care Executive
Industry: Renewable Energy
Location: Nairobi
Salary: 40K – 60K gross
Our client has an outstanding career opportunity for a Customer Care Executive to join their company.
They are a leading internationally recognized design, manufacturing, marketing, sales and after sales Company of Solar Electricity (PV), water heating systems and street lighting.
They recently received additional funding that will help in setting up and supporting their operations in Africa.Key Responsibilities
Manage customer complaints: get the customer complaints through branches and customer care number on daily basis, update in the system, track the lead-time for complaint closure, and follow up to ensure all complaints are closed
Communicate with customers and branches about repair and replacements of defective systems. Ensure systems are replaced in time when required
After sales service: despatch monthly preventive maintenance schedule to all branches, get the service reports from branches and update in the system
Customer satisfaction survey: conduct customer satisfaction survey over phone to ensure customer’s satisfied with product, installation, service, and report back to management
Manage customer database, update all customer and system installation in the system, follow-up with branches for getting all documents and installation details
Daily updating activity of customer database
Daily reporting of customer complaints to Operations Manager
Tracking of customer complaints for 100% closure
Ensure customers and branches are informed about status of repair and replacement of defective systems. Monitor systems get replaced on time
Release of preventive maintenance schedule to branches
Tracking of preventive maintenance service for 100% completion within due date
Maintain filing system at head office of customer records
Provide daily, weekly and monthly MI related to after sales service to management team
Conduct customer satisfaction survey every month / quarter
On- line maintenance and tracking of Annual Maintenance Contracts
Skills and Qualifications Required
Degree or diploma in business management, administration or customer care
3-5 years of experience in customer care
Good typing speed
Quick learner, so that if not technical by background, can pick it up
Excellent communicator
Confident and able to handle outside calls from customers
Proficient in English and Kiswahili
Go-getter that ensures any open / pending item is closed
Self-sufficient, able to deliver with minimal oversight
 How to Apply
If you are up to the challenge, posses the necessary qualification and experience, please send your CV only quoting the job title on the email subject (Solar Company Customer Care Executive 40 – 60K gross) to jobs@corporatestaffing.co.ke before 30th March, 2015Kindly indicate current/last salary on your CV
N.B: We do not charge any fee for receiving your CV or for interviewing
Only candidates short-listed for interview will be contacted.The Recruiting Manager
Corporate staffing Services
Nabui House, 3rd floor, Westlands
(Next to Unga House)