Medical Systems Senior Service Engineer Job in Kenya (USD 2K)
February 2, 2015 Job Description
Job Title: Senior Service Engineer
Number of Positions: 1
Our Client: A worldwide provider of medical and dental imaging systems and IT solutions; X-ray imaging systems for non-destructive testing; and advanced materials for the precision films and electronics markets.
Reports to Position: Equipment Service Country Specialist and Team Coordinator
Location: Kenya – TBD
Gross Salary: USD 2,000Job Summary
The Equipment Senior Service Engineer will
Report to the Equipment Service Country Specialist and Team Coordinator
Perform all equipment corrective and preventive maintenances on the equipments commercialized in Kenya directly or indirectly.
Provide local L2 support
Keep the contact between the company, local Business Partners representatives and the company’s Emerging Markets Service Management
Manage any activity according the guidelines provided by the company
Primary Responsibilities
The Equipment Senior Service Engineer will be
Accountable for providing quality service support to The company XRS and Dental products
providing exceptional Customer and Business Partners Support in order to grant promptly and professionally break & fix scheduling, deliver on commitment, maintain high uptime of equipment, escalate unresolved technical issue to level 2 or level 3 according to the escalation process and report to managers immediately for any significant issue;
Maintaining and improving the personal skills, technical level and product competency to perform professional and high quality work;
Managing customer requests in order to assure the required uptime also working in 24×7 shifts;
Reporting accurately and timely all activity in the service system, accordingly the EM XRS Service Standard Operation procedures;
A key resource to maintain customer loyalty and satisfaction developing the relationship with everybody in radiographic department, business partners checking the satisfaction, feed backing any key customer concern to Account Manager and Sales & Service Manager;
A key resource to generate leads for the organization. Be curious of any customer project, status, competitors, stimulate customer interest, and communicate leads and feedback promptly to Account Manager and Sales & Service Manager;
Supporting tests and customer demonstrations;
Key/Critical Competencies
Have a degree or Diploma in Electronics or Mechatronics Sciences or a related discipline.
5 years in-depth knowledge of X-ray radiology, both in terms of Digital and Computed Radiology and good knowledge in Dry film printing. Advance Technical Skill on CSH XRS Products and or Radiographer background would be a plus
Radiology Workflow
Good knowledge of IT world such as Operating Systems (Microsoft Windows 9x/NT/2000/ME/XP; Vista and 7)
Network protocols and technology, Dicom Protocol;
Demonstrates skills in problem analysis, customer relations, organizational abilities, email & telephone etiquette, and in effective working relationships with other service/support groups;
Able to (team) work with virtual and remote teams.
Fluent Spoken and Written English is required; additional languages are welcome
Demonstrated ability in using MS applications ( MSWord, Excel and Power Points), Lotus Note and CSH Application such as Vantive; .Autocad would be a plus
Strong leadership, problem solving and customer/channel negotiations skills
Ability to support site preparation and planning.
Strong Passion for applying new processes, tools and technology.
No restrictions and willingness to travel across the Country for at least 50% of the working time; available to travel outside Kenya for Technical Trainings
How to Apply
Send your CV (titled with your name) in Word format to jobs@genesisconsult.net with email subject as “Senior Service Engineer”.
February 2, 2015 Job Description
Job Title: Senior Service Engineer
Number of Positions: 1
Our Client: A worldwide provider of medical and dental imaging systems and IT solutions; X-ray imaging systems for non-destructive testing; and advanced materials for the precision films and electronics markets.
Reports to Position: Equipment Service Country Specialist and Team Coordinator
Location: Kenya – TBD
Gross Salary: USD 2,000Job Summary
The Equipment Senior Service Engineer will
Report to the Equipment Service Country Specialist and Team Coordinator
Perform all equipment corrective and preventive maintenances on the equipments commercialized in Kenya directly or indirectly.
Provide local L2 support
Keep the contact between the company, local Business Partners representatives and the company’s Emerging Markets Service Management
Manage any activity according the guidelines provided by the company
Primary Responsibilities
The Equipment Senior Service Engineer will be
Accountable for providing quality service support to The company XRS and Dental products
providing exceptional Customer and Business Partners Support in order to grant promptly and professionally break & fix scheduling, deliver on commitment, maintain high uptime of equipment, escalate unresolved technical issue to level 2 or level 3 according to the escalation process and report to managers immediately for any significant issue;
Maintaining and improving the personal skills, technical level and product competency to perform professional and high quality work;
Managing customer requests in order to assure the required uptime also working in 24×7 shifts;
Reporting accurately and timely all activity in the service system, accordingly the EM XRS Service Standard Operation procedures;
A key resource to maintain customer loyalty and satisfaction developing the relationship with everybody in radiographic department, business partners checking the satisfaction, feed backing any key customer concern to Account Manager and Sales & Service Manager;
A key resource to generate leads for the organization. Be curious of any customer project, status, competitors, stimulate customer interest, and communicate leads and feedback promptly to Account Manager and Sales & Service Manager;
Supporting tests and customer demonstrations;
Key/Critical Competencies
Have a degree or Diploma in Electronics or Mechatronics Sciences or a related discipline.
5 years in-depth knowledge of X-ray radiology, both in terms of Digital and Computed Radiology and good knowledge in Dry film printing. Advance Technical Skill on CSH XRS Products and or Radiographer background would be a plus
Radiology Workflow
Good knowledge of IT world such as Operating Systems (Microsoft Windows 9x/NT/2000/ME/XP; Vista and 7)
Network protocols and technology, Dicom Protocol;
Demonstrates skills in problem analysis, customer relations, organizational abilities, email & telephone etiquette, and in effective working relationships with other service/support groups;
Able to (team) work with virtual and remote teams.
Fluent Spoken and Written English is required; additional languages are welcome
Demonstrated ability in using MS applications ( MSWord, Excel and Power Points), Lotus Note and CSH Application such as Vantive; .Autocad would be a plus
Strong leadership, problem solving and customer/channel negotiations skills
Ability to support site preparation and planning.
Strong Passion for applying new processes, tools and technology.
No restrictions and willingness to travel across the Country for at least 50% of the working time; available to travel outside Kenya for Technical Trainings
How to Apply
Send your CV (titled with your name) in Word format to jobs@genesisconsult.net with email subject as “Senior Service Engineer”.
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