October 28, 2014
Job Description
Job Title Reporting to: Country Manager
Key Relationships (Interactions with and Purpose of interactions)
Country Manager: Agree on product and platform strategies
Whole Team: Work with all departments to design and implement new products and continuously
maintain and improve existing products
Partners: Work together to optimize the business model
Job Purpose Statement: To design and develop product propositions and platforms that deliver holistic solutions to Hello Doctor customers and their ecosystems.
The role holder shall also be responsible for managing the performance of the products/platforms throughout their life-cycle ensuring that customer value and ROI are optimized.
This role shall interact with partners that are co-innovators in the product development and management process.
Key Responsibilities & Percentage (%) Time Spent
Formulate and review product and platform strategies that competitively address identified and emergent market opportunities. (20%).
Design and implement platforms against which customer acquisition and service delivery shall be deployed ensuring a premium quality of service. (30%)
Engagement with customer owners and market activators to achieve product/platform uptake and utilization targets. (20%).
Periodic review of existing products and platforms to enhance their offering in the market to ensure product continuously yields expected benefits (15%)
Continuous engagement with industry partners to develop and maintain an adaptive and optimal business model (15%).
Main Activities
- Develop innovative solutions that respond to market needs or identified gaps in the market.
- Design and implement the platforms to support the development and the smooth delivery of these products
- Periodically review existing products based on customer feedback and market trends to ensure continuous product utilization
- Management of current product offering to ensure smooth delivery thereof and collection of all related revenues
- Ensure adherence to Group risk and compliance policies in the development of all products.
- Continuous engagement with strategic partners to ensure adequate product and process support.
- Continuous propagation of process innovation to maximize competitive advantage.
- Develop and implement product development processes and standards that ensure a consistent superior product proposition to customers.
- Identify and develop product performance metrics to ensure attainment of business case objectives.
- Ensure quality assurance procedures are in place to continually evaluate quality of the customer experience to enhance performance and productivity.
People
Live the Hello Doctor brand by demonstrating and fostering the Hello Doctor values.
Identify and develop competencies in assigned role.
Promote an innovation culture within Hello Doctor
Customer Focus
Product uptake in line with business case objectives.
Product utilization to attain the optimal level of profitability per customer.
Product innovation to ensure product yields expected benefits and attainment of strong rating in customer satisfaction.
Business Systems & Infrastructure
Simple and robust customer centric platforms to ensure smooth delivery of product.
Effective and efficient processes that ensure the delivery of the product is consistently seamless.
Financial
Attainment of business case objectives on profitability and return on equity.
Expense Control
Core Value Behaviors (Performance Drivers)
Confident (Self Mastery). Describes people who are self-assured, in control, Bold, and deliver to the highest standards of expectations with ease while exhibiting the sort of presence that builds confidence in others.
Comfortable (Connecting with people). Describes people who are cool and resilient under pressure, honest in every dealing, open to constructive criticism, can be relied on to deliver.
Elegant (Effortless delivery). Describes people who demonstrate effortless simplicity and are able to do mundane things with grace and flair. They connect easily with different audiences, exhibit finesse in all interactions and have a high sense of values that they uphold at every turn.
Prestige (Pride and ownership of our work). Describes people who believe in themselves, are respected and treat others with respect and occupy a significant place in people’s minds.
Competence Requirements
- Knowledge and experience in developing and implementing innovative product offerings
- Experience in supervising and managing a small team
- Strong commercial/entrepreneurial acumen
- Knowledge and experience in the implementation of electronic platforms and solutions from end to end.
- Knowledge and experience in process mapping and re-engineering.
- Highly developed analytical and perceptive skills.
- Effective organizer and ability to execute impactful change.
- Interpersonal skills and self-empowerment to effectively build and influence relationships.
- Knowledge and effective application of all relevant banking policies, processes, procedures and guidelines to consistently achieve required compliance standards or benchmarks.
- Able to communicate and influence to drive decisions or change in behavior
- Self-motivated, assertive and proactive.
- Minimum B Plain or equivalent.
- University Degree – Upper second or equivalent.
- Proficiency in office automation and banking technologies.
- 4 years’ work experience in Product Development in a financial services environment.
- Experience in implementation of electronic platforms and solutions.
- Experience in value chain management is an added advantage.
- Project Management experience is an added advantage.
- Excellent understanding of the Bank’s Strategy and ability to interpret this and map it to the market now and plan future.
A key requirement is passion for Hello Doctor’s vision of transforming healthcare and improving lives.
We are looking for people for whom this is not just a job, but a calling to make a difference.
Work/life balance
Maintains a conscious balance between work and personal life so that one doesn’t dominate the other
Is not one-dimensional
Knows how to attend to both
Gets what he/she wants from both
Dealing with ambiguity
Can effectively cope with change
Can shift gears comfortably
Can decide and act without having the total picture
Isn’t upset when things are up in the air
Doesn’t have to finish things before moving on
Can comfortably handle risk and uncertainty
360 Communication
Provides the information people need to know to do their jobs and to feel good about being a member of the team, unit, and/or the organisation
Provides individuals information so that they can make accurate decisions
Is timely with information
Planning
Accurately scopes out length and difficulty of tasks and projects
Sets objectives and goals
Breaks down work into the process steps
Develops schedules and task/people assignments
Anticipates and adjusts for problems and roadblocks
Measures performance against goals
Evaluates results
Drive for results
Can be counted on to exceed goals successfully
Is constantly and consistently one of the top performers
Very bottom-line oriented
Steadfastly pushes self and others for results
Self-development
Is personally committed to and actively works to continuously improve him/herself
Understands that different situations and levels may call for different skills and approaches
Works to deploy strengths
Works on compensating for weakness and limits
Customer Focus
Is dedicated to providing the highest quality products and services which meet the needs and requirements of internal and external customers
Is committed to continuous improvement through empowerment and management by data
Is willing to re-engineer processes from scratch
Is open to suggestions and experimentation
Creates a learning environment leading to the most efficient and effective work processes
How to Apply
Applicants should email their cover letter and CV with names of three referees who can provide confidential assessment of their capabilities. Indicate on your CV your current and expected salary.All communication relating to application for these positions should be addressed to: hellodoctor@preferredpersonnel.co.ke
On the subject matter of the email, ensure you indicate the position you are applying for.
Applications should be received by 11th November 2014.
Please note only shortlisted candidates will be contacted.
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