Job Description
Our client, a leading world class supplier of industrial and domestic appliances is seeking to recruit customer care assistant urgently.
Location: Nairobi
Salary: KShs 20K – 25K
Roles
- To provide an efficient and effective service to customers, understanding their needs and requirements, working to exceed these wherever possible
- To demonstrate a positive, enthusiastic, committed and flexible attitude towards
- customers and other team members, recognizing the importance and benefits of effective team working
- Deliver customer service in line with ‘best practice’. Ensure compliance to relevant policies.
- Process customer purchases through till system, ensure application of discounts and promotions are applied correctly, whilst maintaining vigilance against stock loss
- Process customer refunds, seeking guidance where necessary
- Provide point of contact for customer enquiries, dealing with these through to a successful outcome
- Provide assistance to customers should an incident occur, seeking guidance in line with company policies
- Take responsibility for till station and till all, ensure area is maintained in line with company ‘best practice’
- Diploma in Customer Care/PR/Sales and Marketing
- 2 years experience
- Good interpersonal skills and good communication skills
If qualified kindly send your CV to jobs@jantakenya.com clearly indicating ‘Customer Care Assistant ‘by 6th January, 2015. Do not attach any certificates.
Only shortlisted candidates shall be contacted.
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