Facilitate
the day-to-day running of CC East Africa business as well as managing
the strategic initiatives within the Business:.Business Management
• Work with regional finance to understand country, segment and product
performance and engage East African countries / segments to drive areas
of focus
• Prepare Head CC for business reviews with East Africa CC Heads as well as the Regional Head of CC Africa
• Communicate, help drive and monitor progress against key global CC performance management initiatives
• Ensure effective application of CC sales management tools ensuring
that they are continuously improved, undertaking periodic reviews and
suggesting improvements.
• Continuously seek to improve the usage, accuracy and application of
Customer Profitability Reporting with the ultimate aim of ensuring zero
revenue leakage and accurate reporting
Business and Process Improvement
• Identify, analyze, lead / participate in all initiatives intended to
improve CC financial performance, operating efficiency, risk and people
management
• Work with stakeholders to continuously improve standards across all
product areas including credit, striking a balance between compliance
and blockages
Risk Management
• Ensure proper adoption and constant improvement of the credit process
• Work with Risk to continuously improve and ensure relevance of policies and processes
Strategy Development & Implementation
• Work with the Head CC East Africa Head, Africa Regional Office,
Regional Executives, Business Heads, Product partners and Business
Support functions to develop and refresh CC strategies across East
Africa
• Assist to identify and drive new revenue streams for CC, with specific
responsibility for planning, execution and coordination of these
efforts
Communication
• Ensure top management communication is delivered and understood by team members
• Assist in the coordination and success of CC events, campaigns workshops & seminars
• Implement and generate awareness of centrally and locally-driven CC initiatives
• Understand the staffing / space / systems requirement and accordingly approach internal stakeholders for proper investments
• Interface with product partners on staffing initiatives or any other product roll-out / focus
• Work with finance to manage investments and tracking of hiring and return on investments
People
• Manage the allocation of new / replacement headcount allocation for CC East Africa alongside HR
• Work with Regional Talent Aquisition to ensure roles are filled quickly and with quality candidates
• Work with HR to constantly improve the CC induction programme for all new staff
• Drive intiatives to improve CC reward and retention
• Work with the Learning and Development team to ensure CC team has
sufficient and relevant training programs available and work with
product partners to ensure RMs are upskilled on product capabilities
KEY RELATIONSHIPS
• Africa Regional Head CC / COO’s Office & BPMs
• Africa Regional CC Segment Heads & BPMs
• East Africa CC Country Heads & BPMs (or equivalent)
• Africa Regional CEO & BPM
• East Africa Regional CEO / Country CEOs & BPMs
• CC Heads & BPMs in other regions
• Global Segment Heads & BPMs
• Product Partners
• Support Functional Departments (Finance / Legal & Compliance /
Human Resources / Marketing / Credit Risk Control / Operations)